Welcome to the irun website (the "IRUN
site"), owned and managed by IRUN CORP. ("IRUN").
The IRUN products and services (collectively,
the "Products and Services") are offered
by IRUN through web pages at irun and are
made available subject to this Privacy Policy.
This statement discloses the privacy practices
of the irun site. By using the Products and
Services, you agree, without limitation or qualification,
to be bound by this Privacy Policy.
At IRUN we understand the importance of privacy.
We treat our customers as part of our team and
carefully protect all the information they have
entrusted to us. The information we request from
you will enable us to provide you with the highest
levels of personal service and quality. We will
not disclose any personal information to any external
company or person, except as described above,
without a customer’s informed consent unless
we are required by law to disclose this information.
With the growth of electronic media we recognize
that it is necessary to take further steps to
protect the privacy of the individual. We fully
support the new Canadian legislation, the Personal
Information Protection and Electronic Documents
Act, in its role to protect the privacy of the
individual. Our role in protecting an individual’s
privacy does not stop with this Act. We maintain
the security and confidentiality of the information
disclosed by our customers according to the strictest
standards. We are continually looking for additional
ways to ensure that the personal information we
hold is secure and used in a responsible and respectful
manner. As such, we have appointed a person responsible
for ensuring that the personal information entrusted
to us is secure and will not be used for purposes
other than what we require to deliver the service
our customers deserve and expect.
To summarize our commitment to Privacy, we have
detailed the following promises:
What information we collect from you
IRUN only collects Personal Information that you
voluntarily provide to us.
How we use your information
IRUN uses your Personal Information for the purposes
of responding to and processing your requests
for our web-based products and services.
Who we share your information with
IRUN will only share your Personal Information
with our authorized service providers that perform
certain services or functions on our behalf or
as required by law. IRUN does not sell
or rent your Personal Information to anyone.
Any information you provide on our website is
treated as securely as through any other business
channel. We use standard encryption software (128
bit secure socket layer) that protects information
as it is sent from your browser to our systems.
Our data centres are protected by several layers
of firewalls to ensure that only you can access
your information. In general, we require similar
information online to that which we require for
you to make a booking over the phone with one
of our sales representatives.
On all irun pages that collect Personal Information,
we specifically describe what information is required
in order to provide you with the product or service
you have requested.
IRUN collects Personal Information when you:
- Become an IRUN member
- Complete a customer profile
- Purchase a website package
- Use our online
website builder service
- Participate in a survey, contest, or sweepstakes
- Contact irun
- Are contacted by a sales representative to
whom you voluntarily provide your Personal Information
Information collected on irun may be used
to:
- Register you as an irun member
- Offer you additional irun services
- Send marketing communications or surveys to
you
- Respond to your questions or suggestions
- Improve the quality of your visit to our site
IRUN’s Email newsletter provides regular
updates and articles about IRUN’s service
offerings and industry trends you should be aware
of. To sign up for this service, we ask that you
provide us with your Email address, your country
of residence and your postal code. You may unsubscribe
at any time by using the link provided on every
newsletter.
Brochures & CD-ROMs: We
use your address information and details about
your personal preferences to mail you selected
IRUN brochures & CD-ROMs. If at any point
you wish to have your name removed from our mailing
list, please contact us at remove@irun.com.
When we mail you a brochure we send your address
to an external company, which processes the mailing
on our behalf. We use contractual and other means
to protect your information while our agents are
processing it.
Research: From time to time
IRUN will retain the assistance of external service
organizations to help us understand our travellers
and any trends in our industry. We may disclose
some of your personal information to those companies
solely for the purpose of conducting research
and analysis on behalf of IRUN. We use contractual
and other means to protect your information while
our agents are processing it. We are always interested
in how our customers heard about IRUN. We may
ask you for information about how you heard about
us and what types of media you watch and read.
We gather this information to enable us to understand
which marketing and advertising tools are most
effective for our business.
Does IRUN collect any other information
about visitors to the website?
We constantly seek to improve our website and
the online services we offer. As part of these
efforts, we collect and analyze certain information
about visitors to our website. This data includes
(but is not limited to) domain and/or web browser
information. We may track which website you visited
before arriving at our site and the website you
link to when you leave www.irun.com. We may also
keep a record of which pages you visit on our
site and how long you spend on each page.
We also use “cookies” on our site.
Cookies are small pieces of information that our
server places on a visitor’s computer hard
drive to enable that person to use our site more
easily. For example, we place a cookie on your
computer when you visit our site. The next time
that person visits our site using the same computer
our server will recognize the cookie and the visitor.
Many web browsers are automatically set to accept
cookies. You may change your browser settings
to reject cookies or notify you when a cookie
is about to be placed on your computer. Please
note, however, that if you reject cookies, certain
parts of our website may not operate as efficiently
as they would if cookies were enabled.
Complaints
If you feel that IRUN has not complied with this
Privacy Policy or if you are otherwise concerned
with IRUN’s personal information practices,
then you may file a complaint by sending an Email
to customercare@irun.com.
Complaints or requests for information shall be
the object of an investigation or response within
30 business days. If the complaint is justified,
IRUN will take the appropriate measures to address
the complaint, including access to the requested
information, by proceeding with rectification
or, as the case may be, by amending its Policy
and practices.
The term ‘IRUN’ in this policy includes
IRUN CORP., IRUN and any of our wholly owned subsidiaries.
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