| In a business enterprise, a help desk is a place that
a user of information technology can call to get help with a problem. In
many companies, a help desk is simply one person with a phone number and
a more or less organized idea of how to handle the problems that come in.
In larger companies, a help desk may consist of a group of experts using
software to help track the status of problems and other special software
to help analyze problems (for example, the status of a company's telecommunications
network) |
